Archive for December, 2009

Using Visio Drawings to Improve Business Processes


If you own a company, a significant portion of your time is spent on figuring out ways to improve your business’s bottom line. One way to do that is through process improvement. For each division in your company, you will want someone to go through and analyze each process that occurs, in order [...]

Issue Tracking Software – Issue Tracking Tips


Being both a web design and development firm, we required more than just a simple task manager. We needed an issue tracker to report, update, and resolve bugs with the web-based applications we were building for our clients.  The few online tools that existed at the time provided rudimentary task management and were absent quality [...]

Web Based Help Desk Software System on Your Website!


You may have been quick to visualize the hidden potential of an online business and may have already started one, but if you really want to succeed in today’s highly competitive business environment, then you will have to do a lot more than you can possibly imagine. Since ultimately it will all depend on how [...]

Mind the Gap! With Issue Tracking Software


It’s the age-old Project Manager’s nightmare; dodgy spec and a fixed-price project. Why doesn’t everyone accept that people will do their best and go for the flexibility and realism of Time & Materials (T&M)? These days there seems to be a strong leaning towards fixing the price of software development projects, after all, the budget [...]

Using Web Based Help Desk Software to Boost Your Online Income


An online business that is very successful often has a growing customer base. The growth itself certainly has to be managed. Otherwise, the business may be crushed under the weight of its own growth – that is, if the business grows [...]