Archive for February, 2010

Workflow and BPM: What?s the difference?


I am often asked “What’s the difference between workflow and BPM? Are they not the same thing?”
 
Vendors typically offer either workflow or Business Process Management software.  Some larger software vendors offer both. Workflow is standard functionality included in many Enterprise Content Management (ECM) software systems.  Once you understand workflow you’ll understand why.
 
A Business Process Management [...]

Contact Management Software That?s Easy to Use


Contact Management Software

Contact Management Software in its most basic form is a software program designed to collect and record the personal information for the people you associate with. This typically includes name, phone number, address, and email address. This is the information that is most useful for keeping in touch with close associates. In a [...]

Workflow Management: The Key to World-class Customer Service


There are a lot of processes that are involved in business operations, and one of them is workflow management. This basically refers to the passing of data—may it be in image, document, or whatever else—from one person to another. It may also be passed on through the use of a machine. The key here is [...]

So you Think you Know CRM Software?


A year ago if someone asked me if I knew my way around the CRM Software Industry I would have confidently said yes, however, as it turns out the old saying the more you learn the more knowledge you realize you lack, is true. When talking about the CRM Software Industry it is almost impossible [...]

The Importance Of Digital Asset Management


In recent years there has literally been an explosion in the types of devices and products that are available that make full use of digital technology, in order to deliver a huge selection of services and products to the market. Frequently nowadays, when people take a family picture or capture their vacation memories they are [...]